General Policy
Customer satisfaction is important to us. Refund requests are reviewed on a case-by-case basis in accordance with this policy.
Eligible Refund Requests
A refund may be considered when:
- The purchased service cannot be delivered due to circumstances under our control.
- A duplicate payment has been made.
- The service was not initiated within a reasonable timeframe.
Non-Refundable Cases
Refunds are generally not available when:
- The service has been fully delivered.
- A security assessment report has been completed and provided.
- Delays are caused by missing information or lack of cooperation from the customer.
- The customer changes their requirements after service delivery has started.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on payment providers and financial institutions.
Service Cancellation
Customers may request cancellation before service execution begins. Approval of cancellation and any applicable refund will be determined based on the status of the work already performed.
Contact
For refund inquiries, please contact:
Email: support@utsub.com